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J.D. Power is a global leader in consumer insights, advisory services and data and analytics.
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J.D. Power is a global leader in consumer insights, advisory services and data and analytics.
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J.D. Power is a global leader in consumer insights, advisory services and data and analytics.

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FEATURED POSTS

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Where F&I Stands Today

By: Jason Swiech, Manager, Product Marketing, CDK on 8/19/25 7:19 PM

It’s hard to overstate the importance of the F&I department in today’s franchised car dealerships. The F&I function shouldn’t just be seen through a profit lens. Car shoppers put a high level of trust in the both the process and the F&I Manager themselves. In the latest research from CDK, four out of five shoppers said they were satisfied with the time they spent with the F&I Manager. 

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Digital Retail Has Entered the AI Era – Is Your Dealer Network Ready?

By: John Gottschalk, Head of Automotive, Reputation on 10/27/25 8:58 PM

AI is transforming how consumers discover and evaluate vehicles, reshaping the digital retail process. Shoppers now move fluidly between AI tools, asking detailed, conversational questions like “Which SUV brand is most reliable?” or “What dealership provides the best service in my area?”

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Your Front Seat to the 2026 J.D. Power Auto Summit

By: J.D. Power Events Team on 6/11/25 5:51 PM

The road to the 2026 J.D. Power Auto Summit starts here. 

This blog will be your go-to destination for exclusive updates, expert insights and behind-the-scenes content leading up to the industry's most anticipated B2B automotive event. Whether you're a returning attendee or considering joining us for the first time, this is where the journey begins. 

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