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Unlock insider access to the J.D. Power Auto Summit—where trusted industry intelligence, exclusive highlights and unmatched perspectives drive your experience to the next level.

 

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J.D. Power is a global leader in consumer insights, advisory services and data and analytics.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics.

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FEATURED POSTS

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Where F&I Stands Today

By: Jason Swiech, Manager, Product Marketing, CDK on 8/19/25 7:19 PM

It’s hard to overstate the importance of the F&I department in today’s franchised car dealerships. The F&I function shouldn’t just be seen through a profit lens. Car shoppers put a high level of trust in the both the process and the F&I Manager themselves. In the latest research from CDK, four out of five shoppers said they were satisfied with the time they spent with the F&I Manager. 

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Digital Retail Has Entered the AI Era – Is Your Dealer Network Ready?

By: John Gottschalk, Head of Automotive, Reputation on 10/27/25 8:58 PM

AI is transforming how consumers discover and evaluate vehicles, reshaping the digital retail process. Shoppers now move fluidly between AI tools, asking detailed, conversational questions like “Which SUV brand is most reliable?” or “What dealership provides the best service in my area?”

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Your Front Seat to the 2026 J.D. Power Auto Summit

By: J.D. Power Events Team on 6/11/25 5:51 PM

The road to the 2026 J.D. Power Auto Summit starts here. 

This blog will be your go-to destination for exclusive updates, expert insights and behind-the-scenes content leading up to the industry's most anticipated B2B automotive event. Whether you're a returning attendee or considering joining us for the first time, this is where the journey begins. 

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RECENT POSTS

2.

Unify Your Dealership, and Simplify Every Interaction

One platform. Every department in sync. If your day starts with five logins, two spreadsheets, and a round of “who owns this lead,” you’re not alone. Vendor sprawl slows dealers, ...

Earl Brown, Solera

Unify Your Dealership, and Simplify Every Interaction
5 December, 2025
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3.

The Impact of an Anti-EV Narrative

Like most new technologies, electric vehicles (EVs) are improving at a rapid pace. In 2025, more models came to the U.S. market offering a variety of body styles and improved ...

David Thomas, Director of Content Marketing, CDK

The Impact of an Anti-EV Narrative
1 December, 2025
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4.

You Don’t Need More Leads — You Need More Loyalty

If you want more gross, stop chasing ghosts. I can’t tell you how many dealers I’ve heard say, “We just need more leads.” No, you don’t. You need more loyalty. Because until you ...

Tim Cox, Co-Founder, CarNow

You Don’t Need More Leads — You Need More Loyalty
1 December, 2025
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6.

Why Data Matters More Than Ever for Dealerships

In a volatile market, data remains one of the most reliable tools dealerships can use to navigate uncertainty. Rooted in facts and quantitative analysis, data—when properly ...

CallRevu

Why Data Matters More Than Ever for Dealerships
21 November, 2025
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8.

Driving Loyalty and Growth Through Affinity Partnerships

In today’s automotive landscape, brands are looking for new and innovative ways to cut through the noise — created by competing automakers, technological advancements and shifting ...

Honey Mae P. Kenworthy, Director of Corporate Communications, Costco Auto Program

Driving Loyalty and Growth Through Affinity Partnerships
10 November, 2025
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9.

Hey, Siri: Why are in-vehicle voice assistants so bad?

This article was originally published on Automotive News. Consumers have long complained of clunky and unresponsive voice assistants in the vehicle. Voice assistants will be key ...

Molly Boigon, Reporter, Automotive News

Hey, Siri: Why are in-vehicle voice assistants so bad?
8 November, 2025
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